With digital transformation underway in over 70% of companies today, it’s important to remember to take all your people on this journey. Those in front line service roles often have the biggest impact on your customers, but are often last in line when it comes to new tools and technology. In this practical webinar, David Perring of Fosway Group, Europe’s #1 HR industry analyst, explores how to fast forward the right learning at the right time to the right people, to affect not just customer experience, but potentially your company’s future success and bottom line.